Contact Us

Got a question about how we review new online casinos, spotted something out of date, or want to flag your own experience with a Canadian gambling site? This is the right place. We read every message that comes in, even if we can't reply to all of them individually.

How to reach us

The most reliable way to contact the Online Casinos team is by email at [email protected]. Tell us clearly what your message relates to — a specific review, a bonus term that seems unclear, a correction, or general feedback — so it gets to the right person faster. We aim to acknowledge enquiries within a couple of business days, though busier periods (around new casino launches, for instance) can push that out slightly.

What we can actually help with

• Corrections and updates: if a bonus offer, wagering requirement or licensing detail on one of our pages looks outdated, let us know the casino name and what's changed. We regularly recheck listings like the ones in our rankings, including newer names such as Cashed, SlotsGem and WinnerIsland.
• Questions about our ratings: if you want to understand why one casino scores higher than another, we're happy to point you to the relevant page or explain the reasoning in more detail.
• General feedback: good or bad experiences with a casino we've covered help us keep our write-ups honest and current.
• Site content questions: anything relating to our About Us page, our approach to responsible gambling, or our Terms and Conditions.

What we can't help with

We're an independent comparison and review site — we don't operate any casino, hold player funds, or have access to individual player accounts. If you have a dispute over a withdrawal, a bonus that hasn't been credited, or a login issue, that has to go through the casino's own customer support team, since only they can access your account details. We can, however, take note if a pattern of complaints comes up repeatedly about a brand we list, as that does feed into how we assess it going forward.

Before you write in, a few things worth checking

A lot of common questions are already answered elsewhere on the site. If you're trying to decide between casinos, our ranked list above compares current offers such as SlotsGem's welcome package or CoinPoker's rakeback deal side by side. If your question is about gambling responsibly, limits, or self-exclusion tools, our Responsible Gambling page covers that in detail. And if you're after the fine print on how this site operates, including how listings are compiled, our Terms and Conditions page has the full picture.

A note on what we're not

Online Casinos is a review and comparison resource, not a gambling operator, a regulator, or a support line for any casino brand. We don't process payments, verify player identities, or issue bonuses ourselves — those functions sit entirely with the individual casinos we write about, each of which is responsible for its own licensing and player protections in the markets it serves. When you contact us, you're reaching the editorial team behind the comparisons, not customer support for any listed brand.

Still not sure who to contact?

If you're unsure whether your query is for us or for a specific casino, send it to us anyway. We'll either answer directly or point you toward the right channel. And if you'd like to know more about who puts these reviews together and how we approach the Canadian market, our About Us page has that background.